Terms of Service

Who we are

Tablista is made and sold by Socialize Services W.L.L, a limited liability company registered in Qatar under commercial registration number 246131. Our office is Office 53, Floor 12, Burj Marina, Lusail, Qatar.

Email: hello@socialize.qa

What Tablista is

Tablista is point-of-sale (POS) software for restaurants, cafés, bars, lounges, bakeries, kiosks and cloud kitchens. It runs on Android tablets and phones, on Windows PCs, and in a web browser, where the owner's back office is.

Each device keeps a copy of its branch's data, so the POS keeps working when the internet is down. Some things need the internet: syncing with our servers, the guest order and booking pages, the owner's alerts and the back office.

The features in each plan are listed on the Tablista website. We keep improving Tablista, so features may change over time.

Your account

• The venue's owner creates the account with an email address and a password, and confirms the email with a 6-digit code.
• The owner then creates the venue and its first branch, and accepts these terms.
• The owner can add other logins, as owners or managers, by their email address.
• Staff use a PIN on the devices. Staff have no account of their own.

You are responsible for everything done with your venue's logins and PINs. Keep passwords and PINs private, and remove people who leave. If you think a login has been misused, tell us at once at hello@socialize.qa.

Free trial

A new venue gets a free 14-day trial with every feature.

To keep using Tablista after the trial, choose a plan and pay for it as described below.

Plans and prices

• Start: QAR 199 per branch per month.
• Pro: QAR 349 per branch per month.
• Smart: QAR 549 per branch per month.

The price is per branch. Every device in the branch is included at no extra charge.

Paying for a year costs the price of 10 months.

Tablista itself charges no setup fee.

Prices are in Qatari riyals (QAR).

We may change our prices. We will tell the venue's owners by email at least 30 days before a new price applies, and it applies from the venue's next paid period.

Founding venues keep the price they joined at when our prices change.

Paying

You pay Socialize by bank transfer or Fawran, to the account shown in Tablista. Quote your venue reference code with every payment so we can match it.

We confirm each payment once it reaches us. A paid period starts when your trial ends, or when the period you have already paid for ends.

If a payment is late, we send reminders. If nothing is paid 14 days after the paid period or the trial ends, the back office (reports, menu and settings) locks until the payment arrives. The POS keeps taking orders and payments the whole time, so service in your venue does not stop.

When we confirm the payment, the back office opens again.

Card payments and guest payments

Tablista does not process card payments. You charge cards on your own bank's card machine and record the payment in Tablista.

The same goes for Fawran and bank transfers from your guests. Tablista only records them; the money moves between your guest and your bank.

Tablista never holds your money or your guests' card numbers. Your card machine, your bank and your payment providers work under their own agreements with you.

Services from others

If you link your Talabat account, Talabat's orders come into the POS and your answers go back to Talabat. Your agreement with Talabat, including its commission and its rules, stays between you and Talabat.

Reading supplier invoice photos with AI works only if you switch it on.

WhatsApp messages you send your guests go from your own phone or WhatsApp line.

What stays your responsibility

You run your venue, and Tablista is a tool you use to do it. You stay responsible for:

• your taxes, and getting ready for any tax Qatar brings in, such as VAT;
• showing your prices as the law requires;
• your licences, including any licence for alcohol or shisha;
• licences from the Ministry of Commerce and Industry for your offers and promotions;
• the messages you send your guests, and having their consent to send them;
• telling your guests and staff how you use their personal data;
• your staff's salaries and the salary file you send your bank;
• checking the figures Tablista gives you (reports, payroll, profit and loss, the accountant's journal) before you rely on them for tax, salaries or the authorities;
• using Tablista lawfully.

Fair use

Please do not:

• share or resell access to Tablista outside your venue;
• copy Tablista, take it apart, or try to reach its source code;
• try to get into another venue's data or get round our security;
• use Tablista for anything unlawful.

We may suspend a login or an account that breaks these rules or puts other venues at risk. Unless it is urgent, we tell you first and give you a chance to put it right.

Your data

Your venue's data belongs to your venue. We use it only to run Tablista for you, on your instructions, as our Privacy Policy explains.

You can download your reports at any time as a PDF, as a spreadsheet, or as an accountant's journal (CSV).

If you cancel, you have 90 days to download what you need. After that we delete the venue's data, except what the law requires us to keep. Deleted data leaves our encrypted backups within 14 days.

Our software

Tablista, its software and its design belong to Socialize. While your venue is subscribed, we give it the right to use Tablista for its own business. This right is not exclusive, and it cannot be passed to anyone else.

Keeping Tablista running

We work to keep Tablista running and your data safe, and we tell you ahead of any planned work that will interrupt it.

We cannot promise that Tablista will always be available or free of faults. It depends on the internet, on your devices, and on services run by others (listed in our Privacy Policy). The POS is built to keep selling offline and to catch up when the connection returns.

Neither of us is at fault for a delay or failure caused by events outside our reasonable control, such as a natural disaster, war, an epidemic, government action, or the failure of a platform or telecommunications service.

Limits of liability

Neither of us is liable to the other for lost profit, lost business, lost data or any indirect loss.

Our total liability to your venue, for any reason, is limited to the fees your venue paid us in the 12 months before the event that led to the claim.

Nothing in these terms limits liability that the laws of Qatar do not allow to be limited.

Ending your subscription

You can stop using Tablista at any time by writing to hello@socialize.qa.

We may close a venue's account if it seriously breaks these terms and does not put it right within 14 days of our written notice.

When an account ends, its data is handled as set out under Your data.

Changes to these terms

We may update these terms. We will tell the venue's owners by email and in Tablista at least 30 days before a change takes effect. Each version carries its date, and Tablista records which version your venue accepted and when.

If you keep using Tablista after that date, the new version applies.

Law and disputes

These terms are governed by the laws of the State of Qatar.

If we disagree, we will first try to settle it by talking, for 30 days from written notice of the dispute. If that does not settle it, the competent courts in Doha, Qatar, decide.

If any part of these terms cannot be enforced, the rest still applies.

These terms are written in Arabic and English. If the two texts differ, the English text prevails.

Contact

Socialize Services W.L.L, Office 53, Floor 12, Burj Marina, Lusail, Qatar.

Email: hello@socialize.qa